FAQs

We recommend all passengers review our Terms & Conditions and they can be found here.
Currently, as we continue to grow the bus service, we only pick up at Terminal 7, lower level, center medium under the orange “Shared Rides” sign - please click here for detailed pickup instructions.
Do not go to the Terminal, proceed towards the Carlsbad Airport parking lot, detailed instructions are here to find the bus at the parking lot elevator structure.
CarlsbadtoLAX is a digital bus company, we only sell directly through our website. Partners and agents, such as Damaris Cross Border Xpress may sell in person, please email us for a full list of partners and agents.
Credit and debit cards. Please email us if you would like to purchase a ticket via a different method.
The charge on your credit card will appear as Damaris Express Inc.
1 bag allowed and 1 personal item
$6 USD per extra bag
Not at this time. Please email us or comment on one of our social channels if you would be more likely to purchase a ticket if you were able to reserve a specific seat.
No. You can change your ticket online, but tickets are not cancellable/refundable. Some fees may apply.
Yes. On the confirmation email, there is a section that asks “Want to change the ticket? Click Here”.
By clicking on the link, you are brought to the online Self Service Portal with some of the information from your previous ticket.
Continuing through the purchase flow, you will select your desired trip and then proceed to checkout. You can change your ticket at no extra fee.
Hours of operation are primarily during our scheduled service hours, however you can contact us via email here any time.
Our schedules are based on a 2 to 2 ½ hour commute time, however, Southern California traffic and unforeseen circumstances can affect the commute time.
Our schedules are based on a 2 to 2 ½ hour commute time, however, Southern California traffic and unforeseen circumstances can affect the commute time.
We currently have a number of promotions going on, and also are offering a significantly reduced rate to travel from LAX to CLD. We do not have special fares at this time.
Please email us at info@carlsbadtolax.com with your ticket # (found in your email confirmation), your bus trip time/day, and the article left onboard. We commit to getting back to you.
In order to serve all of our passengers as best as possible and comply with LAX policies, the bus cannot wait. However, we’ll make every reasonable effort to communicate with you and offer alternatives if your flight has a disruption and you cannot take the bus.
Yes, there are points in the ticket purchase flow to indicate special needs and you can always email us at info@carlsbadtolax.com